Policies 2017-06-13T18:44:01+00:00

Return Policy

30 Day Return Policy

No Hassle Returns
If you would like to return an item that is in like-new condition with original product tags, sanitary protection, and packaging that has not been installed, used, worn, or modified, you may return the product at your expense within 30 days of receipt. Any additional fees for shipping internationally, shipping to HI or AK, or any minimum order fees are all non-refundable. Customers who place orders online are responsible for the accuracy of their product selection and information entered. Customers who place orders by phone or chat must review their receipt for accuracy within 24 hours.

Returns with Restocking Fees
Some manufacturers charge a restocking fee or have more specific guidelines than listed above. Please refer to the product page to view a particular manufacturer’s return policy or you can browse our list of manufacturers with no restocking fee. If you return an item with a restocking fee, it will be deducted from the refund.

Non Returnable & Custom Made Product
We sell products from some manufacturers that are custom made or built-to-order. These items are non-returnable and non-cancellable once the order has been placed. Please refer to the product page to view a particular manufacturer’s return policy or you can browse our list of manufacturers that do not accept returns.

Return Process

Step 1 – Acquire authorization and instructions

To begin the return process, please call 855-981-5579 to speak with one of our showroom staff

Quick Return Manufacturers (IRGA)

In most cases we will immediately email you a Return Goods Authorization (RGA) number to return product along with a label and return instructions.

Other Manufacturers

Manufacturers who are not participating in our Instant Return program must first approve the return. This process may take up to 7 business days. Once received, we will email you a Return Goods Authorization (RGA) number with a label and return instructions.

Step 2 – Shipping product back

Ship the item to the warehouse. Below are the keys to a successful return:

Good Packaging: Re-pack products for return in the original box with original packaging material and additional tags attached to merchandise. Use the return label provided or your own label and write the RGA# exactly as instructed. Do not write on the box to maintain its like-new condition. Improper labeling may result in the denial of return.

• Ship & Insure: Next, ship the product to the warehouse address provided using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered, please do not ship USPS because they cannot provide these guarantees. If we are unable to confirm delivery of your item, this may result in the denial of a refund.

• Tracking Number: We require that returns are shipped via a carrier that will provide you with a return tracking number. If a return is shipped without a tracking number the customer will be liable if the item is lost by the carrier and no refund will be issued. Providing a tracking number will also accelerate your return process. Retain your tracking number and email it to us at customerservice@turneylighting.com so that we can check on the progress of your return. If you have not received credit within 14 days from the date of delivery to the warehouse, please contact customer service at 855-981-5579 so that we can expedite the credit process for you.

You will have 30 days in which to return the product from the date that we receive approval from the manufacturer. After 30 days, the Return Authorization will expire and no replacements or refunds will be given.

In the event that a return becomes damaged on its way back to the return destination, we will inform you via email that the item was received damaged and hold the product for up to 30 days. It is the customer’s responsibility to file a claim with the shipping carrier and instruct us concerning what to do with the damaged product. If we have not received notification or response from you within 30 days, the item will be donated or destroyed.

Step 3 – Refunds

Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, modification, or been worn, the refund credit process will begin.

Customers will be refunded via the same method in which the item was purchased or via check from Turney Lighting & Electric. Refunds via check are typically issued within 14 business days of final approval.

Items returned without the proper RGA# or sent to the wrong warehouse are subject to an automatic 50% restocking fee or complete forfeiture of your refund. If credit is to be given, it will be by store credit only. Please read your return instructions carefully to avoid delays and unnecessary expenses.

Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days.

Privacy Policy

What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing or shipping address, phone number (if placing an online order) or credit card information. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
– To personalize your experience
(your information helps us to better respond to your individual needs)
– To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
– To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
– To administer a contest, promotion, survey or other site feature
– To send periodic emails

The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.
– To complete an online purchase

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards) will not be stored on our servers.

Do we use cookies?
Yes – cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at Privacy Policy

Your Consent
By using our site, you consent to our website’s privacy policy.

Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.

Turney Lighting
SAN ANTONIO
2501 NW Loop 410 Suite B
San Antonio , TX 78230
210-308-9966

BOERNE
30875 IH 10 West
Boerne , TX 78006
830-981-5579

Shipping Policy

Please be advised that we cannot ship any merchandise to PO Box addresses.

Standard Ground Shipping – Small Parcel UPS and FedEx Items

Turney Lighting & Electric offers FREE SHIPPING on selected items able to ship via UPS or Federal Express Ground, and during some promotional periods for orders that are $299.00 or greater. This Free Shipping Offer is applicable only to orders shipping to the 48 continental United States. Actual shipping costs will be incurred for orders shipping to Alaska, Hawaii or Puerto Rico. Please call our store at 855-981-5579 for a shipping quote to these areas.

Orders less than our Free Shipping limit will incur a standard processing and handling charge of $5.00. Orders cannot be combined for the purposes of this free shipping offer.

Truck Freight – Large & Oversized Items

Large items, such as large foyer chandeliers and torchiere floor lamps, may ship via truck freight. Orders containing items that must ship via truck freight will incur a $65 surcharge for each item that must ship via freight. Items that must ship via truck freight are marked as such on the individual product pages of this site, and are determined by the manufacturers’ submitted carton dimensions and shipping weight.

Items shipped via truck freight are delivered to curbside or driveway only. Most carries will contact you to set up a delivery time, usually a 2-4 hour appointment window during business hours. As such, it is the customer’s responsibility to provide an accurate contact phone number for the delivery address.

If you require special assistance with a Truck Freight delivery, additional services like inside delivery and lift gate are available at an additional charge. Please contact a store associate at 855-981-5579 for a quote on these services.

At the time of delivery, the driver will require that you inspect the condition of the shipment and sign the delivery receipt. Be sure to note on the receipt ANY and ALL visible damage to the packaging of your item(s). Noting the condition of the delivery is the responsibility of the customer – not the driver.

If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees or freight charges back to the shipper. See our Return Policies for full details.

Turney Lighting & Electric Delivery

At the discretion of our store, professionally trained and experienced personnel from Turney Lighting & Electric will deliver merchandise free of charge to customers deemed to be within the trading area of Turney Lighting & Electric. Delivery by our store will be scheduled by appointment only. Turney Lighting & Electric delivery does not include inside delivery or any installation services. We strongly suggest hiring a licensed electrical contractor for all lighting installations.

In-store Pickup

A customer may choose to make a purchase placed online available for pickup at our store. If you wish to pick up your purchase, we will contact you via phone or email when your product is ready for your visit. Orders that are arranged to be picked up will be charged in full once the merchandise arrives at the showroom – not when it is picked up.

Shipping Lead Times

Turney Lighting & Electric strives to provide its customers with the most accurate information on product availability using the tools and resources made available by the manufacturers we represent.

The lead times that are posted on the individual product pages are estimates only. These times are estimated based on the assumption that the item in question is currently in stock with the manufacturer and on the manufacturer’s typical speed at which orders are processed and shipped.

If your purchase or project is time sensitive, it is strongly suggested that you contact a store associate at 855-981-5579 to inquire about expedited shipping services.

Turney Lighting & Electric is not responsible for any costs associated with shipment delays. We strongly suggest that any professional services required to install your product(s) not be scheduled until your order has arrived and been inspected.

Terms of Sale

TERMS AND CONDITIONS
Turney Lighting & Electric fully respects your rights to privacy and utilizes the following procedures in regards to any information we receive or obtain about users of this website.

About Cookies
When you visit the Turney Lighting & Electric website, we place a text file called a “cookie” in the browser directory of your computer’s hard drive. A cookie is a small piece of information that a website can store on your web browser and later retrieve. The cookie cannot be read by any website other than the one that set up the cookie.

Cookies enable this website to recognize the information you have consented to give to this website and help us determine what portions of this website are most appropriate for your professional needs.

Additional Information
In order to fulfill licensing transactions or provide service to you as a customer of Turney Lighting & Electric, we may require you to provide certain information to us. Common items may include, but are not restricted to, your name, address, phone number and credit card number.

By providing Turney Lighting & Electric with this information, you are agreeing to allow us to utilize this information to complete all transactions you request through this website and to disclose that information and details of all such transactions to Turney Lighting & Electric’s various worldwide offices, subsidiaries, affiliates and any necessary payment processors.

If at any time you believe that Turney Lighting & Electric has not followed the above policy, or if you would like your information to be removed from our system, please contact us using our contact form. We will make reasonable efforts to assess and correct any problem.

TERMS AND CONDITIONS OF USE
Your Agreement with Turney Lighting & Electric.

Welcome to our website. The following are terms and conditions that will govern your use of the Turney Lighting & Electric site.

THESE TERMS AND CONDITIONS OF USE COMPRISE A LEGAL AGREEMENT BETWEEN YOU AND Turney Lighting & Electric (“Turney Lighting & Electric” “WE” OR “OUR”). PLEASE READ THROUGH THIS AGREEMENT (“AGREEMENT”) COMPLETELY BEFORE YOU CONTINUE USING THIS WEBSITE OR PLACE ANY ORDERS. CLICKING ON THE SUBMIT BUTTON ON OUR SHOPPING CART CHECKOUT PAGE STIPULATES AGREEMENT TO THE FOLLOWING TERMS AND CONDITIONS, AND BY PROCEEDING TO USE THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT AGREE, CLICK THE CANCEL BUTTON TO DECLINE THIS AGREEMENT, AND DISCONTINUE USING THE SITE.

Terms and Conditions of Orders:
Price, specifications and terms of offers are subject to change without notice. With over 100,000 products online, from time to time an entry error may occur in the contents of the site. By placing an order with Turney Lighting & Electric, you are accepting this possibility and will not hold Turney Lighting & Electric responsible for typographical and/or photographic errors. Despite our best efforts, a small number of the items on our websites may be mis-priced. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. By placing an order, you agree that Turney Lighting & Electric will not be held liable for price discrepancies and you acknowledge and understand that human error does occasionally occur, especially when dealing with such a large number of items.

Ownership of This Website
This website is owned and operated by Turney Lighting & Electric. All of the content presented or displayed on this website, including, but not restricted to, text, graphics, photographs, images, moving images, sound, illustrations and software (“Content”), is under the ownership of Turney Lighting & Electric, its licensors and its content providers. All lamps, fixtures, accessories and lampshades are copyrighted by their respective manufacturers.

Every aspect of Turney Lighting & Electric website, encompassing, but not restricted to, the overall design and the Content, are protected by trade dress, copyright, moral rights, trademark and other laws pertaining to intellectual property rights. Except as expressly permitted under this or another agreement with Turney Lighting & Electric or one of its subsidiaries, no piece or aspect of this website or its Content may be duplicated or retransmitted via any means, and this website, its Content and all related rights shall remain the exclusive property of Turney Lighting & Electric or its licensors unless otherwise explicitly agreed upon. You shall indemnify Turney Lighting & Electric, its subsidiaries, its affiliates and licensors against any losses, expenses, costs or damages incurred by any or all of them resulting from your breach of the terms of this Agreement or your unauthorized use of the Content and related rights.

“Turney Lighting & Electric” and the Turney Lighting & Electric logo are trademarks of Turney Lighting & Electric.

Disclaimers
THIS WEBSITE AND ITS CONTENT ARE PROVIDED “AS IS” AND Turney Lighting & Electric EXCLUDES TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING, WITHOUT RESTRICTION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE. THE FUNCTIONS EMBODIED ON, OR IN THE MATERIALS OF, THIS WEBSITE ARE NOT WARRANTED TO BE UNINTERRUPTED OR WITHOUT ERROR. YOU, NOT Turney Lighting & Electric, ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION DUE TO YOUR USE OF THIS WEBSITE.

Except as specifically stated in these Terms and Conditions of Use, the Privacy Policy, or elsewhere on this website, or as otherwise required by applicable law, neither Turney Lighting & Electric nor its directors, employees, licensors, content providers, affiliates or other representatives will be liable for damages of any kind (including, without restriction, lost profits, direct, indirect, compensatory, consequential, exemplary, special, incidental, or punitive damages) arising out of your use of, your inability to use, or the performance of this website or the Content whether or not we have been advised of the possibility of such damages.

Reasonable efforts are expended by Turney Lighting & Electric to ensure the accuracy, correctness and reliability of the Content, but we make no representations or warranties as to the Content’s accuracy, correctness or reliability.

There may be links to other websites from the Turney Lighting & Electric website; however, these other websites are not controlled by Turney Lighting & Electric and we are not responsible for any content contained on any such website or any loss suffered by you in relation to your use of such websites. You waive any and all claims against Turney Lighting & Electric regarding the inclusion of links to outside websites or your use of those websites.

The exclusion or restriction of implied warranties or liability for certain categories of damages is not allowed in some US states and foreign countries. Some or all of the restrictions above may therefore not apply to you to the extent they are prohibited or superseded by state or national provisions.

Governing Law and Venue
This Agreement shall be interpreted, construed and governed by the laws of the State of Texas, USA, without reference to its laws relating to conflicts of law and not including the provisions of the 1980 United Nations Convention on Contracts for the International Sale of Goods. Venue for all disputes arising under this Agreement shall lie exclusively in Texas (as permitted by law) and each party agrees not to contest the personal jurisdiction of these courts. Notwithstanding the foregoing, however, Turney Lighting & Electric shall have the right to commence and prosecute any legal or equitable action or proceeding before any non-US court of competent jurisdiction to obtain injunctive or other relief in the event that, in the opinion of Turney Lighting & Electric, such action is necessary or desirable.

No action of Turney Lighting & Electric other than an explicit written waiver or amendment may be interpreted as a waiver or amendment of any of these Terms and Conditions of Use or Privacy Policy. Should any clause of these Terms and Conditions of Use or Privacy Policy be found unenforceable, wherever possible this will not affect any other clause and each will remain in full force and effect.

We reserve the right to change these Terms and Conditions of Use, the Privacy Policy, prices, information and available contractual license terms featured on this website without notice. These conditions set out the entire agreement between turneylighting.com and you pertaining to your use of this website.

About Security
One of our highest priorities here at Turney Lighting & Electric is to provide you with a secure online experience. It is our understanding that your privacy and security are of the highest importance and therefore have devoted a great deal of effort toward ensuring the protection of your personal information.

Please take some time to read about the steps that we have taken to protect your information and make your online transmissions safer. We also invite you to review the precautions that you can take to protect yourself further.

We hope that once you understand the measures we employ and the steps you can take to protect yourself, you’ll be confident about the security of your transactions and personal information shared with Turney Lighting & Electric.

1. Positive identification
Turney Lighting & Electric uses Authorize.net’s secure server and secure certificate. It is registered with site identification authorities to enable your browser to confirm Authorize.net’s identity before any transmission is sent. With this technology:

* The identity of our site is automatically confirmed behind the scenes prior to the transmission of any customer information requested to complete an online order.
* Your data reaches your intended target or your browser notifies you (prior to your sending any personal information) that the potential receiving site looks suspicious and should be avoided.

2. Data Encryption
If you are using a security-enabled browser (such as Microsoft® Internet Explorer version 5 or greater), the information you send us regarding your account or your purchase is encrypted, making it extremely difficult to read even if it is wrongly intercepted.

3. Turney Lighting & Electric utilizes industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of:

* potentially sensitive information, such as your name and address
* critically sensitive information, such as your credit card number

Help Protect Yourself :
If you use a security-enabled browser (such as Microsoft Internet Explorer version 5 or greater), paying attention to two browser features will decrease the chances for the unintended or fraudulent use of your personal information:

1. Browser security settings
The security preference settings on your web browser are your first means of stopping the theft or unwanted viewing of confidential, personal information. The most popular browsers offer you the ability to receive an alert or notification if any of the following occurs or is about to occur:

* changing between secure and nonsecure transmission modes
* receiving an invalid site identification for the site to which you are about to transmit
* sending a transmission over an “open” or unsecured connection
* Check the settings of your browser security features to see all the checks that are possible and those that are currently in place.

2. Browser security signals
There are two ways you can recognize the presence of security measures surrounding your data entry on a web page.
(1) The URL identifying the page will always begin with “https://” versus the normal “http://”.
(2) A security symbol to indicate operation in a mode that supports secure transmissions:

* A “closed lock” icon is present in the bottom right corner of your Microsoft Internet Explorer browser screen.
* An “unbroken key” icon appears in the lower left corner of the browser screen.
* With these security measures in place, you can also feel confident that every credit card transaction you make on our site is safe and secure.